Allocating human resource is to manage recruiting, improving and arraying appropriate people or employees at the appropriate place and time. These will meet organizational service level commitments. The allocation becomes plans to manage hiring and developing service skills. Examples of key customer service resources which are required are stimulated staff, infrastructure and facilities in the organization, modern equipment and knowledge, and skill levels with the right attitude. In terms of tourism and hospitality, customer service is the strongest focus of serving and fulfilling the customers. (Excellencegetaway, 2014) Customer service are divided into 3 types which are external users of the service offered or not related to the same kind of industry, internal customers within the organization or related to the same industry and other internal customers within the industry.