Thanks a lot for the information , please note that I have already informed them , and we’ll fill the claim , as per attached .
Please note the information about calculus:
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You must file a claim for the value of the piece missing and include all invoices, copy of the airbill, how the claim amount was calculated, etc... Once we receive your claim we will investigate and determine our liability. We are limited internationally by Montreal Protocol and 19 SDR's which varies with the exchange rates daily.
Stephanie Shurack
Analyst - Claims Administration
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We’ll be filling that tomorrow , can you please inform if there is any other cost?