Tesco’s diversity strategy brings many benefits to the business. It means, for instance, that Tesco is
always aiming to recruit from the widest possible talent pool, helping it find the best person for the job.
The workforce will have a better understanding of customer needs as it reflects the same diversity as
the customer base. It also opens up new ideas and opportunities that may arise from different
cultures. The mix of young and older people brings a broad range of knowledge, experience and
social skills to the company. A diverse workforce is more flexible, since it consists of a wide range of
people from all walks of life, all able to work together to deliver the best service in all circumstances. It
also leads to better performance and lower costs, since employees are able to offer a variety of
expertise that enables jobs to be done effectively, improving productivity and reducing waste. A key
part of the strategy is Tesco’s aim to employ people from disabled or disadvantaged groups. Tesco
offers an interview guarantee to candidates from Remploy, Shaw Trust and Whizz- Kidz – three
organisations that work with disabled people. This guarantee means that where Tesco has a vacancy
and any of these groups has a suitable candidate, he or she must be interviewed. The interview
guarantee does not mean a job offer will be made, but in many cases applicants from these partners
get the job as they are the best candidate.