Blended learning combines multiple delivery media that are designed to complement each other
and promote learning and application-learned behavior (Smith & Dillon, 1999). This article reports
on a study conducted in the College of Information Technology to evaluate levels of student'
satisfaction with blended learning. The particular blend of learning modalities used at the
college combines an equal balance of traditional face-to-face and videoconference learning, complemented
with the use of a learning management system (Moodle).
Recently, discussions of blended learning have begun to examine the benefits derived from learning
situations characterized by face-to-face education and mixed modalities of instruction. Regardless
of comparisons made by researchers and developers, those studying blended learning
have agreed that student satisfaction is a baseline requirement for successful implementation.
Student satisfaction is considered an important factor in measuring the quality of blended learning.
It results from a combination of factors. In this study a model is proposed by the aggregation
of these factors into five groups: instructor, technology, class management, interaction, and instruction.
The purpose of this study is to develop and validate an instrument that can be used to
measure perceived student satisfaction with blended learning and explore whether satisfaction
differs according to gender. The results indicate that the Student Satisfaction Survey Forms
(SSSF) used were a valid measure of student satisfaction. They also show that students were satisfied
with all components, although the level of satisfaction varied according to gender.