First of all, we would like to take this opportunity to thank you for choosing Thai AirAsia.
We regret to inform you that AirAsia flight FD104 scheduled to depart from Chiang Mai (CNX) to U-Tapao (UTP) during period 27th March until 29th October 2016 at 07.40 PM (1940hrs.) has been early retimed.
Please find below your new flight details
New departure time from Chiang Mai (CNX) : 06.35 PM (1835hrs.)
New arrival time in U-Tapao (UTP) : 07.45 PM (1945hrs.)
In the event of such a flight rescheduled, you may also choose from the following Service Recovery Options:
1. Move flight : Change to another flight on the same route and same day, without additional cost, and subject to seat availability.
2. Credit shell : Retain the value of your fare in a credit account for your future travel with AirAsia. The online credit shell is valid for 90 days after issuance.
Please check your inbox for AirAsia’s Auto-Notification Email which was previously sent to you today and click on the link to select one Service Recovery Option.
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding Air Asia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localized assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)
We deeply apologize for any inconvenience caused.