4.4.5 Problems With Other Financial Services (where main service providers
were Thai commercial banks, foreign bank branches, and mutual fund
companies)
• Problems Associated with Thai Commercial Banks: complex service
conditions, incorrect knowledge of staff, high fees, inconvenient length
of transaction time, high fees, and insufficient number of office
locations.
• Problems Associated with Foreign Bank Branches: complex service
conditions, insufficient number of office locations, and low rate of
return.
• Problem Associated with Mutual Fund Companies: low rate of return.
• Thai Commercial Banks:
o Small and medium-sized rural businesses had no problems with Thai
commercial banks for other financial services.
o Large-sized rural businesses had a problem with insufficient number
of office locations. On the other hand, their urban peers had problems
with complex service conditions and incorrect knowledge of staff.
• Foreign Bank Branches:
o Large-sized urban businesses had problems with complex service
conditions.