OBJECTIVE
Looking for a position of Front Desk Clerk with Fairfield Suites utilizing my hospitality and tier one support skills to serve visitors and guests efficiently.
HIGHLIGHTS OF QUALIFICATIONS
• Nearly five years of experience as a Front Desk Clerk at Hilton Inn
• Highly skilled in greeting incoming guests and ensuring that verification procedures are in order
• Hands on experience in handling telephone calls and emails, and routing them appropriately
• In depth knowledge of answering queries and managing reservations • Computer – MS Office Suite and Outlook
• Bilingual – English and French
RELEVANT SKILLS
• Demonstrate excellent hospitality and customer service skills • Anticipate guest needs and work to fulfill it immediately
• Good personal appearance and friendly nature
• Excellent written and verbal communication skills
• Effective organizational skills
• Possess total commitment to guest satisfaction
ACHIEVEMENTS
• Streamlined check in procedures by ensuring all hotel data was fed into the prescribed database in record time and without affecting the check in process
• Obtained Employee of the Year award following excellent customer feedback