Why is a WIP not dropping off the system when all lines are at X status
A WIP can have all lines at X status but still not show as Costed when it is accessed through Point of Sale
This is normally due to an amount left in the till box that was never cleared down when the WIP was invoiced.
These amounts sit on the deposit account until they are cleared down.
First you need to check if the amount in cash/cheque/credit card was actually taken for that amount.
If it was, then you would need to add a part or labour line on to the system at a positive cost, then another labour /part line on at the same value but a negative cost.
This will then allow you to invoice the WIP at a zero value but it will have the effect of removing the money from the till box and placing it at status X and marking the WIP as Costed
If it is the opposite and the money was never taken, then you would still need to make the positive and negative labour/part line to total zero, but also add a corresponding amount in the till box. This would be for the same amount as you original entered but in a negative quantity.
This would then close down both amounts in the till box to X status and mark the WIP as Costed