(3) Receiving at the warehouse
3.1 Upon arrival at the warehouse the Transporter will submit the GRN to the Receiving Admin.
3.2 The Receiving Admin will retrieve the ASN based on the GRN number and generate the Receiving Tally Sheet from the Trade Return Screen. In the event that the agreed returned quantity (with the customer) is less than the GRN quantity, the expected quantity to be entered as the original GRN quantity. The actual quantity will reflect the agreed returned quantity. The missing quantity will be adjusted as per stock adjustment procedure. This does not include discrepancies between A/B-grade whereby the actual A and B grade will be received into SMART System.
3.3 The returns will then be tallied against the Receiving Tally Sheet as per the normal receiving process.
3.4 Upon completion, the Receiving Admin will update the quantity received and the reason codes as per the quantity acknowledged received on the Tally Sheet
3.5. Upon completion, the returned goods & the Receiving Tally Sheet will be moved to the Returns Sorting Area.
3.6. Receiving Admin will notify STAR 360 of the receipt of the GRN numbers where collection has been made by email (Excel format). However, if errors are identified (quantity dispute) at this stage, the Receiving Admin will submit the details of the error to STAR 360 by email (Excel format) immediately.