From the SM-SBR model, the service brand marketer may clearly see strategic management of consumer-brand relationships starts from attending to the basic relationship components of the relationship foundation: the utilitarian (satisfaction of
utilitarian attributes and brand-switching cost), emotional (satisfaction of affective attributes, uniqueness, privilege, trust and delight) and symbolic (self-concept connection) dimensions. The next step focuses more on the pursuit of solidifying service brand commitment and fostering service brand love, which function as the key mediators in the whole process of strategic relationship management.