Cabin lighting
Cabin and lavatory spray
The cabin and lavatories are to be sprayed with air freshener before guest boarding . when transit passengers onboard , cabin is to be discretely sprayed before joining guests board.
Comfort pack
Comfort packs are offered on night flights.cabin crew are to pre-set these on all seats before guest boargding
By making a pa "cabin crew to boarding position" .all crew members must assume their assigned boarding position to welcome guests as they board the aircraft ,and to escort them.to their allocated seats.
Boarding approach
A professional and friendly approach is vitally important when welcoming guest on board. The first impression made during this will determine the guest's expectation of the in-flight services offered.
As each guest board the aircraft ,the crew member must.
Smile,walk forward and greet the guest
Yes a friendly tone of voice,try to use the guest native language whenever possible