An optimal enterprise system that fosters innovation is based on people, process and technology. However, current enterprise
systems lack a significant involvement of the human aspects. An innovation model can incorporate those three components to
provide greater value to stakeholders, drive organizational growth, gain a competitive advantage and achieve greater end-user
satisfaction. We investigated how an enterprise systems model for open innovation could be created based on existing innovation
socio-technical frameworks and how that model may benefit the UK National Health Service (NHS). We carried out a literature
review of enterprise systems models, cognitive and social-tech engineering and innovation management. Two researchers
undertook a thematic analysis of 46 academic papers. Themes included business sectors, types of innovation strategy and the use
of cognitive and social-tech engineering elements.
An optimal enterprise system that fosters innovation is based on people, process and technology. However, current enterprisesystems lack a significant involvement of the human aspects. An innovation model can incorporate those three components toprovide greater value to stakeholders, drive organizational growth, gain a competitive advantage and achieve greater end-usersatisfaction. We investigated how an enterprise systems model for open innovation could be created based on existing innovationsocio-technical frameworks and how that model may benefit the UK National Health Service (NHS). We carried out a literaturereview of enterprise systems models, cognitive and social-tech engineering and innovation management. Two researchersundertook a thematic analysis of 46 academic papers. Themes included business sectors, types of innovation strategy and the useof cognitive and social-tech engineering elements.
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