How feedback supports team effectiveness
"In a team, it's actually super useful if you can tell people, listen, what you're doing there doesn't work for me…"
In this video, Michiel Kruyt and Fred Swaniker describe why and how feedback supports alignment, execution, and renewal.
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MICHIEL KRUYT: High performing teams actually make it a habit to get feedback continuously or frequently, at least.
FRED SWANIKER: You need to build in feedback systems in your organization so that people are getting early and accurate feedback about their performance. And you have to be honest with them about how they're doing and just point out the issues and things you need them to work on to gain your confidence and to be more effective as a leader.
MICHIEL KRUYT: We spoke about the three dimensions of top team effectiveness, so let's look at feedback for each one of those dimensions. So we'll start with alignment of directions. Why is feedback important? Alignment needs to take place, and alignment often takes place if people use feedback.
This is what I think about as an objective. This is what I think about how we should get there or not go there. This is what I like about it. This is what I don't like about it. So finding a way to do that in a productive way is extremely important to actually get to good closure and commitment on where you want to go together.
Now, if we look at the second dimension, quality of interaction, feedback is the single most important skill to develop, because in the interaction I mentioned, you need to give feedback both on content, a little bit like we spoke about in the direction, but also on behavior, and that's the most difficult part.
So in a team, it's actually super useful if you can tell people, "listen, what you are doing there doesn't work for me. You don't get the best out of me if you behave that way." Or, "hey, what you just did there actually made the team shut down, and we can't move on as fast as we could."
So there's something around building the capability to give each other feedback quick that is super useful for the quality of interaction. And then the last part on renewal, feedback is a great way to discover blind spots. Someone can see things in you that you don't see in yourself, and they can actually do that both in your strength as well as on your development needs.
Now we're going to look at the mindset you need for feedback, both as the giver and the receiver, and we're going to talk about a super effective way of actually giving feedback to each other.
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How feedback supports team effectiveness "In a team, it's actually super useful if you can tell people, listen, what you're doing there doesn't work for me…"In this video, Michiel Kruyt and Fred Swaniker describe why and how feedback supports alignment, execution, and renewal. 02:2002:201xHide transcript MICHIEL KRUYT: High performing teams actually make it a habit to get feedback continuously or frequently, at least. FRED SWANIKER: You need to build in feedback systems in your organization so that people are getting early and accurate feedback about their performance. And you have to be honest with them about how they're doing and just point out the issues and things you need them to work on to gain your confidence and to be more effective as a leader. MICHIEL KRUYT: We spoke about the three dimensions of top team effectiveness, so let's look at feedback for each one of those dimensions. So we'll start with alignment of directions. Why is feedback important? Alignment needs to take place, and alignment often takes place if people use feedback. This is what I think about as an objective. This is what I think about how we should get there or not go there. This is what I like about it. This is what I don't like about it. So finding a way to do that in a productive way is extremely important to actually get to good closure and commitment on where you want to go together. Now, if we look at the second dimension, quality of interaction, feedback is the single most important skill to develop, because in the interaction I mentioned, you need to give feedback both on content, a little bit like we spoke about in the direction, but also on behavior, and that's the most difficult part. So in a team, it's actually super useful if you can tell people, "listen, what you are doing there doesn't work for me. You don't get the best out of me if you behave that way." Or, "hey, what you just did there actually made the team shut down, and we can't move on as fast as we could." So there's something around building the capability to give each other feedback quick that is super useful for the quality of interaction. And then the last part on renewal, feedback is a great way to discover blind spots. Someone can see things in you that you don't see in yourself, and they can actually do that both in your strength as well as on your development needs. Now we're going to look at the mindset you need for feedback, both as the giver and the receiver, and we're going to talk about a super effective way of actually giving feedback to each other. Hide transcript
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