Listening is crucial. It is critical in everyday social interaction. And, in the ever-competitive business world, it can make the difference between success and failure. The process of listening begins with the need to devote a certain amount of focused time to someone else. After setting aside mental distractions, begin by genuinely greeting the person. You can help move the conversation along by: nodding your head in agreement; maintaining eye contact, and; asking short, clarifying questions. More than anything else, be quiet. Do not interrupt. To test your listening skills , repeat out loud the essence of your