Proportional distribution of responses of employees
Table III shows the proportional distribution of responses of employees.
It is clear fromthe previous table that the internal customer (employees) satisfaction is
weak because the average of satisfaction percentage has ranged from 32 per cent for
disagree scale and 12 per cent for strongly disagree, and there is only 28 per cent fromthe
total sample (500 employees) who are satisfied (28 per cent for agree). This result does not
compatible with total quality requirements. This result is supported by the following
criteria: