1. The individuals working in ground duty branch are often known as 'ground crew' or Ground Staff. They work at airports to keep airplanes running efficiently. From welcoming passengers to an aircraft’s take-off, airport ground staff and air operations personnel play a crucial role in areas such as commercial activities, airline operations and the running of airports.
2. These roles call for dynamism and professionalism.
3. The role of ground staff can be divided in in two major categories:
i.Commercial Role of Ground Staff Includes
1.To Provide all necessary information to passengers and make their journey easier and comfortable
2.Welcome Passengers and Handling help desk counter
3.Carry out check-in, boarding and disembarkation procedures
4.Promote and sell airline products
ii.Technical Role of Ground Staff Includes
1.Coordinating and managing staff around the aircraft during its stopover
2.Draft and hand over the necessary documents for the flight to the aircraft captain
3.Preparation of the flight plan, fuel, weather condition and other important information
4.Management of take-off slots with air traffic organizations
5.Management of the airline network and fleet
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