6. Conclusion
Human resource management in an organization has an increasing importance in supporting the organizations’ strategies to accomplish its goals. Several ways have been implemented to enhance employees’ satisfaction towards his job and work environment. One of the best strategies is to create an effective reward system in the workplace. This current study provides a better understanding for hotel managers regarding various reward instruments in order to foster employees’ job satisfaction. Research has proven that there is a significant and positive relationship between rewards and job satisfaction. Employees who fully satisfied with their pay will result in a higher level of satisfaction, and employees who get recognized tend to have higher self-esteem, more confidence and more willingness to take new challenges (Pratheepkanth, 2011). When organizations are able to gain a thorough understanding of their employees’ expectations in return for their hard work, they are capable of determining their reward strategies which can help to deliver what is really needed (Silverman, 2004). Increasingly, organizations should not just emphasized on financial alone, but also have to cover non financial aspect as well to boost frontline employees’ job satisfaction. Therefore, establishing a well balance reward systems between financial and non financial rewards to employees is one of the strategic approach where organizations not only able to satisfy employees’ needs but also to simultaneously achieve higher employee performance, improve resource efficiency, and enhance customer service quality (Chiang and Birtch, 2008).
6. บทสรุป Human resource management in an organization has an increasing importance in supporting the organizations’ strategies to accomplish its goals. Several ways have been implemented to enhance employees’ satisfaction towards his job and work environment. One of the best strategies is to create an effective reward system in the workplace. This current study provides a better understanding for hotel managers regarding various reward instruments in order to foster employees’ job satisfaction. Research has proven that there is a significant and positive relationship between rewards and job satisfaction. Employees who fully satisfied with their pay will result in a higher level of satisfaction, and employees who get recognized tend to have higher self-esteem, more confidence and more willingness to take new challenges (Pratheepkanth, 2011). When organizations are able to gain a thorough understanding of their employees’ expectations in return for their hard work, they are capable of determining their reward strategies which can help to deliver what is really needed (Silverman, 2004). Increasingly, organizations should not just emphasized on financial alone, but also have to cover non financial aspect as well to boost frontline employees’ job satisfaction. Therefore, establishing a well balance reward systems between financial and non financial rewards to employees is one of the strategic approach where organizations not only able to satisfy employees’ needs but also to simultaneously achieve higher employee performance, improve resource efficiency, and enhance customer service quality (Chiang and Birtch, 2008).
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