Affected guests will be able to choose the below options:
(a) Move flight: Change to a new travel date on the same route within 1 day from original flight date without additional cost and subject to seat availability.
(b) Credit shell: Retain the value of your fare in a credit account for your future travel with AirAsia. The credit shell is valid for 90 days after it has been issued.
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding Air Asia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localized assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)
We deeply apologize for any inconvenience caused.
Sincerely Yours,