BOOKING FOLLOW-UP
With the automation of the property management system, a file on a group booked several years in advance automatically comes up just before the current year’s convention. It is important to address correspondence to the office, wishing them success with the current year’s meeting and indicating that the hotel is looking forward to serving the group at a later time. Specifying the year and date (if known) of the anticipated service in such a letter has the benefit of reminding the association executive of the commitment, which may prompt him or her to call the hotel with expected changes. Many convention groups do not think of their past year’s decision as a binding contract.