haim elbaz has provided some documents to us indicating that an incorrect charge was made to their credit card by your property. For your reference, we’ve attached the supporting documents to this email.
We ask you to kindly provide us with a refund document, such as a screenshot of an online bank statement, within the next 3 business days. You can send the necessary documents as a reply to this email.
Please bear in mind that if Booking.com has to refund the guest on your behalf, the incurred costs may be invoiced to your property. You would receive an additional invoice for the charge.