Brand image is the consumer’s perceptual concept of a brand which comes from
consumers’ perceived value and brand attitude that result from the perceived quality
(Kirmani & Zeithaml, 1993). Brand image is a subjective and perceptual phenomenon
that is formed through consumer interpretation, whether reasoned or emotional (Dobni &
Zinkhan, 1990). Therefore, brand image is not inherent in the brand itself, but is evolved
with the interaction of the buyer and the competitive environment. To the company,
strong brand image provides an advantage that enables the company to obtain greater
sales volume and profit. However, due to its subjective and perceptual characteristics,
brand image is easily threatened by negative brand information or negative experiences
with the brand. Brand image surrounded by negative information generates significantly
less preference and purchase intention (Cobb-Walgren, 1995). To prevent companies
from spreading negative brand image, for advertisers and marketers, risk management
and brand management are critical tasks.
Brand image is the consumer’s perceptual concept of a brand which comes fromconsumers’ perceived value and brand attitude that result from the perceived quality(Kirmani & Zeithaml, 1993). Brand image is a subjective and perceptual phenomenonthat is formed through consumer interpretation, whether reasoned or emotional (Dobni &Zinkhan, 1990). Therefore, brand image is not inherent in the brand itself, but is evolvedwith the interaction of the buyer and the competitive environment. To the company,strong brand image provides an advantage that enables the company to obtain greatersales volume and profit. However, due to its subjective and perceptual characteristics,brand image is easily threatened by negative brand information or negative experienceswith the brand. Brand image surrounded by negative information generates significantlyless preference and purchase intention (Cobb-Walgren, 1995). To prevent companiesfrom spreading negative brand image, for advertisers and marketers, risk managementand brand management are critical tasks.
การแปล กรุณารอสักครู่..
