Eight basic criteria categories are defined in the model: pricing, convenience, technology and tangibles, core service,
service encounter, recommendations by others, reputation, and brand image/familiarity, grouped into three broad groups - search, experience and credence - based on the degree of risk perceived, information search conducted and information sources used, and behavioral intentions associated with each criteria category.
Eight basic criteria categories are defined in the model: pricing, convenience, technology and tangibles, core service, service encounter, recommendations by others, reputation, and brand image/familiarity, grouped into three broad groups - search, experience and credence - based on the degree of risk perceived, information search conducted and information sources used, and behavioral intentions associated with each criteria category.
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