Role and Responsibilities :-
Gathering business requirement, analysis and provide impact assessment to serve business requirement based on existing function and met customers and end users satisfaction.
Planning and manage requirement of True Mobile & True Online & True Vision and Convergence Business initiative project
Advisory to the business groups regarding Customer Care and Billing system and provide high level solution to support business requirement.
Prepare and provide system requirement specification, high level document and relevant document (following CMMI process.
Conduct walkthrough and clarify business requirement, system requirement, solution to relevant person i.e. UAT, Application Support, Development.
Provide status of Change Requests and Project that related to CCB.