however, there is a significant difference among micro-, small- and medium-sized companies. It is interesting to observe that micro sized companies received greater benefits from the FQM implementation in comparison to small- and medium-sized companies. This study also identified the biggest challenge or barrier in the implementation of FQM. The participating companies were asked to indicate a minimum of three big obstacles in the path of FQM implementation. Fig. 17 shows the important barriers and their rank. The top three barriers reported by the respondents were inadequate process control techniques, lack of training, and lack of resources. This result is in accordance with the literature stating that SMEs typically lack resources for QM implementation (Van Goubergen, Dora, Kumar, Molnar, & Gellynck, 2011).