• Introduction: Facilitator introduces the two parts of making high-quality decisons—analysis and judgment—and overviews the decision-making process. Working in pairs, participants share tips and lessons learned for making high-quality decisions.
• It Starts with Analysis: Facilitator conducts Part I of the Sip-for-a-Spell simulation. Working in teams, learners apply the steps in the analysis portion of the decision-making process to determine the cause of declining sales. Facilitator explains the key points to cover in a problem/opportunity summary. Participants discuss challenges when gathering and interpreting information, as well as best practices to overcome common pitfalls. Participants identify a step or pitfall in which they would like to improve when analyzing problems or opportunities.
• The Business Impact of Decision Making: Facilitator leads a discussion about key business initiatives and the connection to decisions made by the participants and their teams. Learners identify problems or opportunities tied to business objectives that require analysis and judgment and record them on the Decision-Making Planner.
• Good Judgment Good Decisions: Facilitator conducts Part II of the Sip-for-a-Spell simulation. Working in teams, learners apply the steps in the judgment portion of the decision-making process to determine a course of action to improve sales. Facilitator models techniques for generating alternatives as the group brainstorms ideas for improving sales. Teams use tools in their Resource Guide—Risk and Reward and Impact/Effort Grid—to evaluate options and choose an alternative. Participants identify a step or pitfall in which they would like to improve when making judgments.
• Final Application and Close: Using the problems or opportunities they recorded earlier, learners identify the best practices and tools they will use to apply the decision-making process. Participants share their situation and insights with their team members. Facilitator encourages learners to use their job aid and Resource Guide—which includes the best practices, tips, and tools from the course—back in the workplace.