FYI....read Below.
Our piece of this puzzle is to deliver OTIF to the warehouses/customers at 95% or better. My self assessment on this is we are a "needs improvement". Let's get some energy behind getting this result at the acceptable level in a sustainable and predictable way. Some of you are close and maybe we need to understand the lessons learned better between PCs. The variation between PCs is large in some cases. We need to drive out the variation affecting us regardless of where it may exist and in some cases could exist outside of your four walls. Let's leverage our SPOCs where necessary to really deliver on our service level commitments and focus on delivering this key output measure of OTIF that defines our performance and reputation...
Lastly, the other key metric that defines our performance and reputation is cost. I had to mention this to keep things in context because COGs is still the overarching metric that allows us to remain in business.
My focus going forward which I have mentioned many times before will be cost, cost cost and OTIF, OTIF.......the remaining metrics (which are many), we will look at in a balanced view. THANKS!