Alcorn decided to take a survey. He appointed a respected worker at each step in the production process to ask each of his or her coworkers questions and fill in the response sheets. One conclusion emerged from the survey: The “fine-tuners,” as Alcorn thought of them, were the most content, That is, those who used fine tools and brushes to get the ducks heads. expressions, and feathers just right seemed to enjoy their work most. In contrast, the people who planed and cut the wood into blocks, rough-cut the body shapes, spray-painted the body color, and applied the varnish were all pretty bored.