empowerment. This work takes you to the journey of World Class Manufacturing System
(WCMS) adopted by the most important automotive Company located in Italy, the Fiat
Group Automobiles. World class can be defined as a tool used to search and allow a company
to perform at a best-on-class level.
The aim of this work is to present establishments of the basic model of World Class Manufacturing
(WCM) quality management for the production system in the automotive industry
in order to make products of the highest quality eliminating losses in all the factory fields an
improvement of work standards.
The chapter is organized as follows: Section 2 introduces World Class Manufacturing and
illustrates literature review, mission and principles of WCM, Section 3 describes Tools for
WCM with particular attention on their features and on Key Performance and Key Activities
Indicators and Section 4 describes the research methodology through a real case study in the
largest Italian automotive company. To conclude, results and conclusions are provided.