Whilst every effort is made to process warranty claims as quickly and efficiently as possible, the proper procedure must be followed if warranty issues are to be resolved to both your and out satisfaction.
All warranty claims relating to parts must be authorised by Dunlea Products/Mudgway Trailers before any request is made for replacement parts from Dunlea Products/Mudgway Trailers or suppliers of our components;
All warranty claims relating to warranty work must be authorised by Dunlea Products/Mudgway Trailers before any work is carried out on the trailer;
Dunlea Products/Mudgway Trailers will assist customers when dealing with our suppliers in respect of claims and the supply of replacement parts. It will also assist in arranging for the necessary work to be done on trailers. However we stress that this must be authorised in advance by Dunlea Products/Mudgway Trailers.
Dunlea Products/Mudgway Trailers will not accept liability for any cost incurred for replacement parts purchased or work done without us having authorised in advance the supply of such parts or work.
All warranty queries and claims should in the first instance be directed to Jill Dunlea at 03 319 5481 or jill@dunlea.co.nz