Front desk management is one of the departments of hotel management that manages and handles the meetings, sort mail, answer the phone and fix up appointments top management, maintenance of record and details, data entry and other office communications.
To get your hotel business flourishing you will need a compatible front desk management. Its importance can be measured with the fact that front desk people are the one who welcome the guests and their impressive gestures can impact the future business.
Since the front desk is the face of the hotel and first person to contact for booking and reservations or to meet on the entering of the office, he/she must have a sense of calm and courtesy in his/her profession. Personal qualities play a vital role in the front desk professional.