Note: 1/ data from Comptroller General’s Department.
2/ without value from procurement with government with e-Auction. (from CGD).
Regarding the service to the clients of e-Commerce businesses, the businesses
mostly used call center (78.2%), next e-mail or web service (72.7%), social media such as
facebook, twitter etc. (23.8%) and live chat such as MSN, Skype, Gtalk etc. (15.2%).