The performance of the target area must be closely monitored over time– looking for ‘change in performance level’, which should shed light on the effectiveness of the program. A gap analysis can be used in time of crises to find solutions for obvious problems; however, the tool has more potential than just being a damage-control technique. Using a gap analysis on various departments and business units on regular basis can help organizations continually improve the efficiency of their operations while cutting costs and delivering a consistently higher quality product or service…