appropriate.
B
b
t-value Significance
(Constant) 3.995 Empathy 0.148 0.098 8.189 0.000 School facilities 0.106 0.054 1.115 0.245 Reliability 20.018 20.013 21.045 0.297 Responsiveness 0.063 0.046 0.249 0.004 Assurance-discipline 0.139 0.087 0.306 0.760 Notes: p , 0.000; R 2 ¼0.365 per cent; F¼10.02