‘How people solve the problem’, this is the focus of the report that the researcher needs to know when the workers face with the miscommunication problems on their job. It will definitely have a good value that the employees can know what they are deficient and to find the way to solve it. The target group of the research is some group of Thai Airways’ employees (TG’s employees), to know what they opinions are, and how they solve the problems in the real working. The reason why the researcher chooses to study in this topic is all about English language challenges. Now the researcher have to find out what the real problem in the company are for answer the main purpose, that is, to prepare oneself ready to work in the near future. The study would actually be the good guideline for the cooperative student who seeks to experience in the airline industry as the head office of Thai Airways International Public Company Limited.