6.2 Technical Support shall comprise all or any of the following categories:
6.2.1 advice by telephone or post on the Use of the Designated Equipment;
6.2.2 upon request by the Customer the diagnosis of faults in the Designated Equipment and the rectification of such faults (remotely or by attendance on Site as determined by the Company) by the issue of fixes in respect of the Designated Equipment and the making of all necessary consequential amendments (if any) to the Programme Documentation;
6.2.3 the creation and dispatch to the customer from time at the Company’s sole discretion of fixes in respect of the Designated Equipment;
6.2.4 the creation and dispatch to the customer from time at the Company’s sole discretion of a New Release of the Designated Equipment; or
6.2.5 no Technical Support entitlement.