The Customer Logistics Analyst, e-Commerce will process incoming orders and manages logistics to optimize cost and service and will conduct detailed analysis on order and supply chain issues utilizing advanced systems and process excellence tools. This individual will implement process improvements through cross-functional collaboration as well as partnering with customers to drive achievement of organizational metrics and individual account goals.
The Customer Logistics Analyst, e-Commerce will manage and balance key business relationships while understanding the customer expectations and internal policies/requirements. This individual will lead projects/initiatives to enhance both cost and service efficiencies in the customer and Johnson & Johnson supply chains.
The Customer Logistics Analyst, e-Commerce will identify and execute consolidation opportunities for promotional and base business orders. Proactively manage order fulfillment to meet customer demands through integration with operating company, distribution, and planning/forecasting. Resolve customer discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management.
The Customer Logistics Analyst, e-Commerce will identify, plan and implement cost savings opportunities while balancing service specifications. Analyze, recommend, and implement modifications to customer purchasing patterns for optimal service and improved logistics efficiencies. Manage and direct requests and inquiries from internal & external business partners. Learn and utilize new technology to drive root cause analysis and problem resolution relating to On-Time Delivery, Order Blocks, and other individual/team metrics. Complete other order management activities as assigned.