Dear Ms.Wachiraya Kutragul,
About ECO20130500009(amount $1838),we made a mistake at the time of customs clearance,when we declare at the customs in accordance with no commercial value to declare.
Accordance with bank policy,payment amount must less than or equal to the amount which we provide to custom for customs clearance.
So we can't pay this amount $1838 to you temporary.
Is it possible to add this amount $1838 to next shipmet which will deliver on Aug 13th?and we will pay for you at the end of Oct,is it ok for you?