Thank you very much for your kind purchase. I know this is extremely frustrating, but I'd have to report this to you.
When we were preparing for the shipping of the item, we went on to perform quality check on the item as usual.
However, we noticed that the item is broken due to production errors. It is completely against our policy to sell
damaged goods to our dear customers and since this is the last item in our stock, We need to take the time to bring a new product from the manufacturer Therefore, to deliver the goods to you is delayed,
I deeply apologize for your loss of your valuable time. I appreciate your understanding and hope this won't trouble you too
much.
Once again, thank you for shopping
we appreciate your kindness and thank you for your comprehension..
If you have any further questions, please do not hesitate to contact me via eBay message.
we'll respond to your question within 24 hours.