This book was absolutely amazing. I am convinced that it altered the outcome of my career. For me feedback is often a very emotional experience because I pride myself in my work, and want to do well. When I hear negative feedback I feel like a failure and when I hear positive feedback I usually well up in tears because it means so much to hear that I am doing a good job. Arguably, I need to get my sh*t together! For that reason I am so glad I came across this book. Unlike most business books that offer a few tidbits of advice, this book was packed from beginning to end with valuable insight. Somehow, the authors managed to take a chaotic emotional experience and turn it into a logical non-chaotic, and often predictable system.