Discussion
This study provided two key contributions to the literature related to the factors that influence the likelihood that tourists will use social media to seek information in the event of a crisis during travel. First, international tourists who had traveled more frequently were found to have a higher likelihood to use social media to seek information in the event of a crisis during travel than those who had traveled less frequently. This could be because more experienced travelers may be more likely to travel in the future and, thus, they may consider themselves to have a greater chance of experiencing a crisis during future travel. Additionally, it is posited that those with a greater extent of past travel experience may be more familiar with the destination, thus resulting in a greater extent of knowledge about the destination. For instance, those who have traveled to the United States more frequently may have a better understanding of the country and the information sources available while traveling in the country. Therefore, past international travel experience might be inextricably linked with knowledge when considering risk information search behaviors. Kerstetter and Cho (2004) found that those with more knowledge may conduct more efficient information searches because of their understanding of the appropriate methods and channels for finding information. In alignment, it is suggested that individuals who have traveled more may have greater knowledge of the available channels to search for crisis information at the destination (Schroeder 2012). On the other hand, those without past experience traveling to the destination may lack the requisite knowledge needed to find crisis information via social media in the event of a crisis during travel (Cahyanto and Pennington-Gray 2012). Further, tourists with a higher level of past experience may be more aware that crisis information can be found in their native language via social media when traveling internationally (Cahyanto and Pennington-Gray 2012; Schroeder 2012).
DiscussionThis study provided two key contributions to the literature related to the factors that influence the likelihood that tourists will use social media to seek information in the event of a crisis during travel. First, international tourists who had traveled more frequently were found to have a higher likelihood to use social media to seek information in the event of a crisis during travel than those who had traveled less frequently. This could be because more experienced travelers may be more likely to travel in the future and, thus, they may consider themselves to have a greater chance of experiencing a crisis during future travel. Additionally, it is posited that those with a greater extent of past travel experience may be more familiar with the destination, thus resulting in a greater extent of knowledge about the destination. For instance, those who have traveled to the United States more frequently may have a better understanding of the country and the information sources available while traveling in the country. Therefore, past international travel experience might be inextricably linked with knowledge when considering risk information search behaviors. Kerstetter and Cho (2004) found that those with more knowledge may conduct more efficient information searches because of their understanding of the appropriate methods and channels for finding information. In alignment, it is suggested that individuals who have traveled more may have greater knowledge of the available channels to search for crisis information at the destination (Schroeder 2012). On the other hand, those without past experience traveling to the destination may lack the requisite knowledge needed to find crisis information via social media in the event of a crisis during travel (Cahyanto and Pennington-Gray 2012). Further, tourists with a higher level of past experience may be more aware that crisis information can be found in their native language via social media when traveling internationally (Cahyanto and Pennington-Gray 2012; Schroeder 2012).
การแปล กรุณารอสักครู่..