Development Dimensions International (DDI, 2005) states that a manager must do five things to create a highly
engaged workforce. They are:
Align efforts with strategy
Empower
Promote and encourage teamwork and collaboration
Help people grow and develop
Provide support and recognition where appropriate
The Towers Perrin Talent Report (2003) identifies the top ten work place attributes which will result in
employee engagement. The top three among the ten drivers listed by Perrin are: Senior management’s interest in
employees’ well-being, Challenging work and Decision making authority.