Re: Involuntary Cancel Case (5-7/Feb 2014)
We are deeply sorry for your customers who got into hostipal & failed to travel after hotel guaranteed to United Holidays.
Have special RQ to our boss Khun Ricky on this case, waived your penalty on hotels.
Looking forward to your support & wishing you a very good business ahead.
Dear Paul copy Sandy,
Refer our invoice no.401823 favor Neverend, kindly amend this invoice as special case to waive the hotel penalty.
p.s. United Holidays to absorb this hotel penalty charge for Khun Bee of Neverend