Thank you for contacting us. For now, we have processed the no-show request for this booking. The customer will be informed of the no-show charges based on the cancellation policy attached to the booking. Please be reminded that self-service options are available for reporting a no-show. It can be done by using the Agoda IVR system or through the YCS extranet. Please proceed to charge this booking based on your stated cancellation policy. If you have difficulty logging in, please contact us via this link: https://ycs.agoda.com/en-us/ContactYCS