The human resource(HR) function can help create more value in a number of ways. It ensures that the company has the right mix of skilled people to perform its value creation activities effectively. The HR also ensures that people are adequately trained, motivated, and compensated to perform their value creation tasks.
The company infrastructure includes the organizational structure, control systems, and culture of the firm. Because top management can exert considerable influence in shaping these aspects of a firm, top management should also be viewed as part of the firm’s infrastructure.