Why Knight Frank
We are committed to transparency, rapidly responding to any complaint or problem and completing day-to-day operations. We guarantee the finest quality of services that meet clients’ satisfaction. Our professional management services currently cover high end residential condominiums, commercial office buildings, and shopping centres.”
Dear Khun Roong Sithisankunchorn and Khun Montree Pumfuang,
I am writing to you today about a series of problems that we’ve recently encountered at our residence at Ban Klang Krung (Satorn-Narathiwas), that were not resolved by the manager on the premises. We’ve been living here for five years and are concerned about a steady decline in issues of both safety an livability. We had a meeting with him two Saturdays ago that felt like a complete waste of time, due to the feeble excuses he offered. I’ll try to outline each problem as briefly as I can, as well as give you the answers that were provided by the manager here, who wears a shirt with your company’s Knight Frank logo.
Our fist concern involves the fact that construction workers are being allowed to stay over-night and live in the buildings that they are working on. On two occasions, there were issues of domestic fighting late at night between a man and a woman with loud yelling in the street below our window, that seemed to be on the brink of violence. The guards did nothing! A third incident was apparently an attempted break-in on a neighbors house, which involved her screaming at the guards for failing to protect her house, at 5am one morning.
The manager told us that it was necessary for the workers to live in the house they’re working on, to avoid people stealing their tools and supplies, and that the workers house is too far away to commute.
My question to you is if the guards can’t prevent the theft of tools, bags of sand and rebar, how can they protect us? Why are construction workers living in a village where house prices begin at 10 million baht?
Also, people that are not working on the house, notably, young screaming children are also allowed to enter the village at any time, causing a further nuisance. One worker brings a child to work each day, and it spends most of the day screaming!
Even worse, after enduring the noise of houses being renovated for the last seven months, he allows them to work on Saturday now, promising that only light and quiet work would be done, but every Saturday we’re awakened to hammering and witness large trucks, including on two recent occasions, cement trucks enter the village to make noise and work on Saturday, too. The manager has informed us that we’re the only house that complains, so he feels that it is okay. Well, we can see the look of irritation on the other neighbor’s faces, and as you know, it is Thai nature not to complain, but why is Saturday construction allowed at all?
Five days a week of noise and watching a bunch of scumbags, and their child wandering around the village and gawking in our houses is enough!!!
Instead of taking control of the situation as any competent manager would, he insists that we have to set-up a meeting and talk with the house owners ourselves! Is this representative of Knight—Frank management?
Item number two is the loud screams that come from children in the village pool. The manager admitted that it was a problem, but said he couldn’t stop the excessive noise, because the children’s parents would threaten him. Does that sound like a Knight-Frank manager, to you?
Item number three is the lack of training and discipline of the guard service provided by P2S, which I guess the manager has control over. We asked the guards many times to stop yelling “Krup” and Kab Pom” loudly during the night hours, but despite my wife calling them by phone and asking them to stop, it continued until we yelled out the window for them to “Shut-up!” One of the three guards yelled back to my wife that if she wanted quiet, she should go to the graveyard. When I yelled back, he challenged me to come down and meet him. Like any husband whose wife had received a veiled threat, I did and he grabbed a 10" knife and threatened me. A second guard pointed out a different area as if telling him they had another weapon hidden. None of them were wearing name badges! When we called the manager, he admitted that he didn’t know anything about this new team of guards and advised us to return to our house for safety. He later commented that he used the best team of guards for the day time.
Doesn’t it make more sense to use the best team of guards during the night, when the village is more vulnerable? We demanded that the guard with the knife be fired and asked that the other guards be fired as well, since they did not protect us from the guard with the knife, or apologize. The manager said it was his decision to only fire the guard with the knife. Does that sound right to you? They did nothing to help protect us!
We want guards that are trained to protect, provide security and maintain order; not a bunch of clowns that only bark out greetings and ride their girl’s bicycles around like they think they’re at summer camp!
Finally, the drain covers in front of our house have been allowed to remain loose causing a loud booming noise, day and night when cars enter and leave the village, via our street, for many months. He promised to take care of it 3 months ago, but it still makes noise, as he has done nothing. If that seems like a minor problem to you, I invite you to come and hear it! The point is, the old management team took care of problems in a timely fashion, where as the current manager, who has been here for about one year, doesn’t seem to be effective at all.
If you believe that our expectations of the level of Knight Frank management are too high, and this is the best service that your company can provide, please let us know and we will prepare to move. Also, we’re save you the time of hearing any further complaints about Knight Frank management again, by never living in a project managed by your company, and save you further trouble by informing our friends on social media of your standards, which appear to be much lower than the statement I copied from your website and quoted at the top of this letter.
Sincerely,
George Giunca