The perception of cloud based services is dependent on the function and the level of
knowledge of the respondent. The IT specialists and consultants consider that cloud based
ERP could suit SMEs better than on-premise systems but cite the quality of service and risks
as the main hindering factors. With regards to quality of service, additional costs of quality of
service, whether calculated annually or to reach the required level of service, were cited as
being a problem; as were the stability and availability of the communication infrastructures in
Thailand.