Whatever your beliefs, one thing is true: what you say and do feels personal to the people you lead! Therein lies the issue: feelings. Do you believe that expressing feeling does not belong in the workplace? If so, challenge yourself by asking, “How did this belief become so commonly held?”
Consider changing the belief that it’s not personal, it’s just business to a belief more likely to activate optimal motivation and others: If it is business, it is personal.
Try embracing the idea that all emotions are acceptable, but not all behavior is acceptable. Notice, acknowledge and deal with a person’s emotions. Practice self-regulation by listening to your heart and acknowledging the crucial role that feelings play in your work and life.