Conflict resolution and problem solving
When a student misbehaves persistently and disruptively, you will need strategies that are more active and assertive than the ones discussed so far, and that lead to conflict resolution—the reduction of disagreements that persist over time. The conflict resolution strategies that educators and teachers advocate and use usually have two parts (Jones, 2004). First, the strategies involve a way of identifying precisely what “the” problem is. Once this is done, they require reminding the student of classroom expectations and rules without apology or harshness, but with simple clarity and assertiveness. When used together, the clarification and assertion can not only reduce conflicts between a teacher and an individual student, but also provide a model for other students to consider when they have disagreements of their own.