Benefits
Vodafone Process Tracker will have an
immediate and positive impact on your
business, including:
Improved productivity
Improve employee productivity by
reducing the time spent dealing with
customers chasing the progress of an
application. It will help to reduce outbound
chaser calls, improve working
efficiencies and allow your employees to
concentrate on other daily duties.
Cost reduction
There will be a significant reduction in
telephone traffic, which in turn will
reduce costs. Costs will also be reduced
by minimising the impact on using postal
services, postal materials and labour.
Quality and training
With Vodafone Process Tracker, training of
new staff will become less time consuming
and less costly.
Improved customer service
Vodafone Process Tracker drives huge
efficiencies in customer management
processes and can help to eliminate up
to 90% of customer complaints relating
to lack of information or breakdown
in communication. By proactively
communicating with customers you can
help to dramatically improve customer
satisfaction.
Process efficiency
Vodafone Process Tracker provides
enhanced workflow management,
allowing your business operations to
process customer cases more effectively,
with improved information flow between
all parties in the process, including
intermediaries such as relationship
managers, brokers and resellers. This
helps to eliminate fire-fighting customer
enquiries, complaints and chaser calls