Thank you for sharing the challenges you faced with us. We are sorry to understand that the item didn't perform up your satisfaction.. Please accept our sincere apologies.
In order to resolve the challenges you are facing, could you please kindly advise us the problem in detaill,since we could not check well with the below pictures.
Once we receive your reply, further action will be taken to you.
And it would be much appreciated if you don't leave us any negative/neutral feedback since we have tried the best to assist you to resolve the challenges and neither of us wish such things happen.